Customer Reminder

Why online booking systems are so popular?

The business and service industry has moved to the online scene. It is the new marketplace where buyers and sellers meet and goods and services are exchanged. For any service provider who is seeking to make an extra coin, going online is the best way to do so. Having an online booking system is one of the recommended moves for your medical practice. The use of an online booking system has many advantages: convenience to your clients, an online presence, a customer reminder service among others.

If you are interested in developing an online booking system for your practice, then this short article should be your Bible. Take out your notebook and take your notes.

Advantages of having an online booking system


Online booking systems usually have integrated booking systems. Whether customized or off the shelf, an online booking system should be able to allow clients to pay using the common payment methods. The platform allows you to circumvent any third parties and to deal directly with the client. The money flows straight to the company’s account and you can receive a notification upon arrival.

Real-time information

Online booking systems always give the clients real-time information. This is a very critical feature of any online system. The bookings made by other clients on the same system are processed within seconds and reflected on the system.


In the current day and age, you deal with clients from all over the world. Some may have limited use of the English language. This limits their communication via phone, text, or email. This is made easier with an online system that can support multi-language features. Your client can communicate and possibly book your services.  


Online booking systems can be accessed by any smartphone or device, as long as it has a strong internet connection. Customers can use their devices to book an appointment or for a service from wherever they are. This allows you to retain your current crop of clients. That flexibility saves on the cost of time and money of placing a call to the office.

And in the case where they need to postpone their appointment, they can simply report so. The administrator can slot them in another spot. This ensures that you don’t lose any clients for any reason whatsoever.

Reminder systems

You can integrate a reminder service into your online booking system. An online booking system holds an updated list of reservations and also the client’s personal information. To avoid a no-show, the online booking system will send out either a text or an email to your client.

The use of a reminder system reduces the amount of administrative work to the staff. With an automated system, the staff can now commit their time to other services.